Please read through the contents of this page carefully and be sure you understand our policies clearly before completing your purchase.

If you have any questions feel free to contact us directly.

Online Return Policy

If you are not completely satisfied with your full price purchase, please contact us directly to discuss at info@donmassimocoffee.com.au.

Sometimes dissatisfaction comes from a misunderstanding of how to use the product for which we will try to help you understand. If this does not fall into this category, then it is at our discretion to accept a return and subsequent exchange/refund however we are always willing to work with our customers to ensure the highest level of satisfaction.

• We do not offer a change of mind refund policy, this includes incorrect items ordered from our website or third party entities, general change of mind or unsatisfied with use of items used.
• As stated please correspond with us if you have any issue with all sale and discount code items (i.e. if you use a discount code, if the item has been reduced in price by us etc). and we will correspond with you however it is within our discretion to accept a return and subsequent exchange/refund to be applied. 
• To be eligible for a refund on your returned item, the product must be in the same condition that you received it, including all original accessories AND must not be used.
• Coffee that has been purchased from our online store or through any other means is not eligible for a refund or return due to it's perishable nature.We will not refund any products (reusable pod) if they have been purchased and used in a machine not listed on our compatibility guides

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