We wanted to make sure that our pallet customers got the best service possible but sometimes we made mistakes and didn't get it right.

So we got to work figuring out how we can improve on our system and make sure that our Pallet Customers get the best possible experience.

That's when we came up with our Pallet Guarantee - a guarantee that ensures that our Pallet Customers get the best possible service.

You want to make savings on your purchases and we want to make it as easy as possible. So have a read below about how we're making it easier with pallet purchases.

Read below to see whats included in this guarantee!

What's Included In Our Pallet Guarantee

  • Dispatched On Time

    We aim to dispatch your order on time every single time. Our cut off times weekly are 12pm on Thursdays with a dispatch time frame of two business days (subject to public holidays).


    We want to make sure your pallet arrives on-time and we keep things moving

  • Delivery Guaranteed

    Our Guaranteed Delivery timeframe is now Seven Business Days from the end of the Dispatch Time Frame so you know when things are coming so you can plan ahead


    Don't worry, we'll send you a tracking number so you can monitor it

  • In Seven Business Days OR 5% Cashback

    We want to make sure we're on time every time so that's why we've put our money where our mouth is - you pallet is delivered within seven business days of our dispatch day or we'll give you 5% cashback that can be used on your next purchase.


    So if your order is $5,000 and we're late then you'll get $250 store credit for you to use on your next purchase.

Do You Have Any Questions About Our Pallet Guarantee?

Got a question about our Pallet Guarantee then get in contact with us today!

Send Us An Email

The Other Things You Need To Know

Terms and Conditions of our Pallet Guarantee

The Pallet Guarantee has been developed for wholesale customers only (meaning customers registered for wholesale accounts with us). The Pallet Guarantee and it's inclusions are only available to customer that purchase an offer online through our website and pay online, if a customer purchases a Pallet Offer via payment terms, instalment plans or any other means they are not eligible for the Pallet Guarantee. If a customer purchases a pallet via a third party site then this guarantee is not applicable unless advertised as available. If a product is marked as out of stock or back order and you make a purchase, then the Pallet Guarantee does not apply. Dispatch date is subject to change. Cash back offered under this guarantee is for store credit only and is not redeemable for cash, gift cards or any other means. Cash back must be spent on our platform. Correct delivery instructions must be provided at checkout. If an order requires a hand unload it is not eligible for this guarantee unless we explicitly state. Terms and conditions of pallet purchases still apply. We reserve the right to refuse this guarantee to customers or withdraw its offering at any time.