We offer the following subscription frequencies for our customers:

• Weekly
• Fortnightly
• Monthly

The discount you receive is based on the frequency of your subscription. Please refer to the product page to see what discount we offer.

All subscriptions are offered on 12 month subscriptions from the first payment to the last.

Weekly and Fortnightly subscriptions start on the following Monday and payment is taken on that day.

Monthly subscriptions are taken on the 1st day of the month.

You'll receive an email the day before a payment is taken to remind you.

For customers on a subscription that is local pick up, please wait to receive a confirmation email from us that tells you your order is ready for pick up.

For all delivery customers, you will receive an email with a tracking number once your order is processed.

The current delivery time frames are as follows:

• Perth Metro: 1 - 2 Business Days
• Perth Regional: 3 - 5 Business Days
• All Other States/Territories Metro: 4 - 8 Business Days
• All Other States/Territories Regional: 10 - 15 Business Days

If your card declines we will automatically try to charge your card the next day for up to five days. After this your subscription will be cancelled.

We offer a competitive discount on all subscription orders. We may from time to time offer additional discounts to customers on these subscription plans including discounts on first payments or recurring payments. We do not offer ad hoc discount codes when requested.

We are able to provide delivery to most of Australia however if you live in a regional or remote area we recommend you contact us first before placing an order as there are some exceptions to this.

The cost of delivery in Western Australia is $5 a carton as of the 7th January 2024.

The cost of delivery to all other states and territories is $10 a carton as of the 7th January 2024.

Save on shipping and pick up your order in store. You won't pay for shipping and can even pick up a takeaway coffee.

No - the pricing on subscriptions is online only and is available in-store.

Right now we only offer our range of Alternative Milks for subscriptions - this may change in the future.

We offer our milk subscription for delivery Australia wide - however some products we can't deliver to certain locations or deliver at all. If your shipping address is eligible for delivery for a subscription order but not for any other products, we will only be able to ship your subscription order and unable to ship the rest of your order.

The convenience of the subscription offer allows us to have locked in pricing on shipping that isn't available for one off orders. 

If you wish to cancel your order or pause it please contact us at info@donmassimocoffee.com.au. Please note that we are unable to cancel subscriptions within 24 hours of the next payment or that are currently in contract.

We offer up to 50% of the billing frequency as pauses. 

For a Monthly Plan you can pause it up to 6 times.

For a Fortnightly Plan you can pause it up to 13 times.

For a Weekly Plan you can pause it up to 26 times.

We review pricing based on a number of factors, from time to time we may raise prices without notice. If you sign up for a subscription and then cancel it, then attempt to sign up again - the new pricing will apply to you.

Yes - reach out to us at wholesale@donmassimocoffee.com.au to sign up to a subscription plan. We will provide you with all the relevant information.

For all other questions regarding subscriptions, please email us at info@donmassimocoffee.com.au.

Whilst we do have a store number, staff in store may be unable to assist you with your query.