Pallet Storage Deal Terms and Conditions

Terms and Conditions

  • Terms and Conditions
    • These terms and conditions are effective 1st October 2023 and are in place for all current or future purchases of this product.
    • You agree, when purchasing this product, that you agree to all the terms and conditions listed and understand that these terms and conditions are readily available on our website at all times for you to view.
    • Both parties agree to enter into a good faith contract as part of this product offering.

  • Type of Product on Offer
    • We offer products as part of the Pallet Storage Deal.
    • The products we offer include:
      • Alternative Dairy Co Oat
      • Alternative Dairy Co Almond
      • Alternative Dairy Co Soy
      • MilkLab Almond
      • MilkLab Oat
      • MilkLab Lactose Free
      • MilkLab Dairy
      • MilkLab Macadamia
      • MilkLab Coconut
      • MilkLab Soy
      • No Ordinary Oat Milk
      • No Ordinary Ice Tea – Hawkes Bay Peach
      • No Ordinary Ice Tea – Passionfruit
      • No Ordinary Ice Tea – Bay of Plenty Raspberry
    • Any other products we choose to offer as part of this deal
    • We reserve the right to offer products as part of this offering at any time without notice.
    • We reserve the right to remove a product as part of this offering at any time without notice.

  • Delivery:
    • General Delivery Terms
      • We have terms and conditions that govern our delivery terms.
      • These delivery terms and subject to change.
    • Delivery Cut Offs
      • We offer delivery to all areas of the Perth Metro from Monday to Friday. Orders must be placed within the specified delivery time frames.
      • The cut-off time for order placement is 12 PM. Orders received after this time will be processed on the next available delivery day.
    • Delivery Schedules
      • Delivery schedules are as follows:
        • Orders placed on Monday will be scheduled for delivery on Wednesday;
        • Orders placed on Tuesday for Thursday,
        • Wednesday for Friday,
        • Thursday for Monday, and
          Friday for Tuesday.
        • Orders placed on Saturday and Sunday will be processed as if they were received on Monday.
      • We reserve the right to alter delivery schedules based on any factor we deem necessary including, but not limited to, public holidays, your location and/or any safety requirements.
      • The above delivery time frames are estimations and subject to change.
    • Delivery Method
      • Deliveries are facilitated by independent contractors.
      • We are not responsible for any damage caused by the contractors.
      • Once we notify the contractor that a delivery is required, further updates on delivery will need to be directed to the courier through the information we provide you.
      • We have the right to vary the delivery method at any time without notice.
    • Additional Delivery Terms
      • You agree to provide us accurate information regarding delivery to your location.
      • You agree that if you provide us incorrect or inaccurate information that we accept no liability for delivery failures.
      • You agree that if you refuse a delivery, we reserve the right to charge an additional fee for redelivery.
  • Business Restrictions:
    • Access to our products is subject to certain restrictions.
    • We do not publish a list of businesses we restrict access to this product.
    • We reserve the right to restrict this product to any business we deem necessary.
    • If we restrict this product to you, we will notify you of this however we are not required to provide you a reason for the restriction.
  • Product Conditions:
    • The Pallet Storage Deal is exclusively intended for use by your business only.
    • The intention of the product is that you purchase a full pallet.
    • We reserve the right to refuse any split pallets or mixed pallets.
    • By purchasing this product, you understand that this product is a consignment based product where your purchase reserves stock to receive a discount. You also understand that stock reservation as part of this product is based on the full pallet amount
    • That when you make a purchase as part of this offering that we require 48 hours to set up your account. We reserve the right to take further time if necessary. The 48 hour period begins when the first payment is taken from your credit card on file or you finalise your purchase through whatever means we agree to.
    • Delivery quantities may be subject to limitations.
      • We reserve the right to refuse delivery of an entire pallet in one shipment if deemed excessive.
      • We reserve the right to refuse delivery if the delivery location on file has changed.
      • We reserve the right to refuse delivery if it is unsafe
      • We reserve the right to refuse delivery should the means not be part of a standard service our courier provides.
      • We reserve the right to refuse delivery for any other reasons we deem necessary.
    • We offer to you additional discounts on products that we advertise as part of wholesale operations and you understand:
      • That any discounts offered on products are subject to any additional terms and conditions
      • Discounts continue to be offered as long as your current pallet count is not equal to zero units
      • That discounts are offered as part of cash on delivery payment terms.
      • We reserve the right to discontinue products at any time.
      • We do not have to provide an additional discount on a product.
    • We reserve the right to vary any terms and conditions on the product at any time without notice.
  • Payment for Pallet Storage Deal
    • You agree that the payment of the Pallet Storage Deal is made in line with the terms that we offer.
    • You agree that payment will be made prior to you placing an order for delivery and that once payment is made there is a 48-hour waiting period for placing orders.
    • You agree that payment is made via the invoice we issue you or by means we agree to. Our preferred payment method is via credit card through our website or through invoices we issue.
    • We agree that when you make payment via credit card that we will not impose a credit card surcharge on your transaction.
    • You understand that there is no change of mind on this product purchase and that all sales are final.
  • Payment Plans:
    • We may agree to provide you a payment plan on your purchase.
    • You agree to the following terms that govern payment plans:
    • Payment plans may be available based on the number of pallets purchased.
    • A valid credit card must be provided for payment plans. Failure to provide a credit card on file will result in us refusing a payment plan.
    • You agree that we may charge an additional 5% fee for all payment plan instalments
    • You understand that if you miss a payment due as part of this payment plan arrangement that we reserve the right to:
      • Temporarily cease supply to you,
      • Charge a $25 dishonour fee,
      • Any other means we see necessary
      • Missed payments will be taken one business day after your payment was due.
      • We will reattempt payment three additional times before placing any holds on you.
    • If you have missed multiple payments and attempts to take payment, we reserve the right to permanently cease the provision of this product and cease your stock.
    • We set the terms of the payment plan and reserve the right to offer or refuse a payment plan to a customer.
  • Placing Orders With Us
    • You agree that any orders placed for stock will need to be placed by the means we offer.
    • Orders must be placed by cut offs for time frames agreed.
    • Orders are final and we are not able to cancel or change orders after the cut off has been reached.
    • You agree that orders you place are not minimal and understand that we can place further conditions on orders at any time.
    • You agree that if you place an order with us outside of the means we offer that the order may not be processed.
    • You agree that we accept no responsibility for your order not being processed when you do not place your order through agreed means.

  • Frequently Asked Questions:
    • We offer a list of frequently asked questions on our website that explain the product we offer.
    • Frequently asked questions is not a complete list and only provides an overview of the product offering.
    • For further clarification on the product offering, contact us at: wholesale@donmassimocoffee.com.au.
  • Resale of Goods Provided
    • You understand that the good provided are for business purposes only and will only be delivered to your business address on file.
    • You understand that these goods are not for resale unless we agree to.
    • Any attempt to resell goods provided under this offering including, but not limited to, making an offer to resell, accepting an offer to resell or any other actions will constitute a breach of these terms when we have not agreed to the resale of goods.
    • If you take actions to resale without our permission, we will treat this as a breach of our terms and conditions.
    • We reserve the right to treat an attempted delivery to another address as an attempt to resell these goods and, as such, treat this as a breach of our terms and conditions.

  • Breach of Terms and Conditions
    • You agree that any breaches of our terms and conditions may result in, but not limited to, the following:
      • Terminate your wholesale contract with us with immediate effect.
      • Seize the goods provided under this offering immediately.
      • Refuse to fulfill any current or future orders.
      • Take any other action deemed necessary.

  • Disputes Resolution
    • We agree to enter into a dispute resolutions process when there is a dispute.
    • Both parties agree not to engage in any legal action during the dispute resolution process.
    • The party with the dispute must, in writing, provide the details of the dispute in writing and the other party must respond in a timely fashion.

  • Additional Terms and Conditions for Pallet Storage Offer:
    • By purchasing a pallet through our Pallet Storage Deal, you agree to the following terms:
    • Products are designated for food service use only and must be utilized within the premises registered in your wholesale system.
    • Delivery of products is subject to reasonable limitations based on day-to-day operational requirements.
    • Products may not be resold to other venues without written consent.
    • All transactions are final, and no change-of-mind policy applies.
    • We reserve the right to refuse future Pallet Storage Offers or impose additional terms and conditions.
    • We reserve the right to vary our terms and conditions at any time without notice.
    • For inquiries or disputes, direct correspondence to wholesale@donmassimocoffee.com.au.